Privacy Policy — M33 Matcha
Effective Date: October 21, 2025
Last Updated: October 21, 2025
1. Overview
M-33 Pty Ltd (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website m33.com.au or making a purchase, you consent to the collection and use of your information as described in this policy.
2. Responsible Entity
Data Controller:
Horacio Jose Garcia Ordonez
New South Wales, Australia
Email: hello@m33.com.au
3. Information We Collect
We may collect the following types of information when you visit our website, make a purchase, or subscribe to our communications:
- Personal Information: name, shipping and billing address, email address, and phone number.
- Payment Information: credit card details, Apple Pay, or Google Pay (processed securely through third-party payment providers).
- Order and Transaction Details: products purchased, order history, and preferences.
- Cookies and Analytical Data: browsing behavior, device type, and interactions with our website.
All payment details are encrypted and processed via Stripe. M-33 Matcha does not store full payment information on its servers.
4. How We Use Your Information
We collect and use personal information to:
- Process and deliver your orders.
- Manage payments, refunds, and account security.
- Send order confirmations, newsletters, and promotional content (with your consent).
- Improve our website, customer experience, and marketing through Google Analytics.
- Comply with legal and regulatory obligations.
5. Third-Party Services
We use trusted third-party providers to facilitate our operations. These include:
- WooCommerce – ecommerce platform for order and product management.
- Stripe – payment processing.
- Mailchimp – email communication and marketing automation.
- Google Analytics – website analytics and usage tracking.
Each third-party service has its own privacy policy that governs how your data is handled.
6. Data Storage and Transfers
Your personal information may be stored or processed on servers located in Indonesia. We ensure that any overseas storage or transfer complies with Australian privacy laws and that your information remains protected through appropriate safeguards.
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent to receive promotional emails at any time.
To exercise these rights, please contact us at hello@m33.com.au.
8. Cookies and Tracking
Our website uses cookies and similar technologies to improve functionality, analyze usage, and support marketing. You will be notified of cookie use upon visiting our site, and you can manage or disable cookies through your browser settings.
9. Age Restrictions
M-33 Matcha is intended for adult consumers. Only individuals aged 18 years or older may make purchases through our website.
10. Security
We take reasonable steps to protect your information from misuse, interference, loss, unauthorized access, modification, or disclosure. Secure Sockets Layer (SSL) technology and encrypted payment gateways are used for all transactions.
11. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Updates will be posted on this page with the revised effective date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
M-33 Pty Ltd
Email: hello@m33.com.au